Our Promise to Our Valued Customers:

Thank you for visiting our website. By placing an order, you agree to the following terms and conditions. Please review them carefully before completing your purchase.

RAIN DEW LLC

Effective Date: 01-01-2025

At RAIN DEW LLC, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to assist you. Please carefully review the refund and returns policy below:

1. Return Policy

We accept returns within 30 days of purchase. To be eligible for a return, the item must meet the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Certain items may be ineligible for return due to health, safety, or other legal reasons, such as [list specific non-returnable items, if applicable].

Please contact our customer service at support@raindew.co to initiate a return, providing your order number and reason for the return.

2. Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 10-15 business days, depending on your bank’s processing time.

3. Non-Refundable Items

The following items are non-refundable:

  • Sale items
  • Digital products (if applicable)
  • Gift cards
  • [Other non-refundable items, if applicable]

4. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the item is defective or there was an error in processing your order.

5. Exchanges

If you need to exchange an item for the same item, please contact us at support@raindew.co.

6. Return and Refund Process

  • Step 1: Please contact our customer service at support@raindew.co with your order number and reason for return.
  • Step 2: Once we receive your return request, we will provide you with the return address and instructions.
  • Step 3: After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If the return is approved, we will process your refund within 10-15 business days.

7. Contact Us

If you have any questions about our refund and return policy or need further assistance, please contact us at:

  • Email: support@raindew.co
  • Phone: +1 (681) 201-9406
  • Address: 30 E Grove Ave, Woodbridge, NJ 07095